FAQs

HOW MUCH IS SHIPPING TO MY COUNTRY?

We ship to Europe, Australia and USA, and getting a shipping quote is pretty easy. Simply add the items you want to your cart, then proceed to checkout. After you've entered a little info, our site will generate a shipping quote based on your order, prior to payment.

HOW LONG WILL IT TAKE MY ORDER TO ARRIVE? 

Most shipments are processed within 24 hours, and shipped within 48 hours. We use Royal Mail 1st class, signed for delivery only and it should take 2-3 working days for your goodies to arrive. However, we ask you to wait 3-5 working days before you contact us regarding your order.

During sales or holidays, this may increase.

For overseas order we also ship within 48 hours, however, your goodies may take up to 10 working days to arrive.

DO YOU ACCEPT INTERNATIONAL ORDERS?

Currently we ship to Europe, Australia and the USA. We try to offer the most reasonable shipping rates possible. In the shopping cart you'll be able to select your country and view the options available to you. If you don’t see your country listed and are interested in placing an order, please email info@gazellelondon.co and we will be happy to assist you. Please check with your local customs office about rules and regulations that may apply to you when receiving orders from overseas.

IS MY TRANSACTION SECURE?

We take the utmost care and concern for your privacy while you're shopping on our site. We will never share or sell your information to any third party. Transactions on our site are secured using SSL encryption technology to ensure that your personal information (especially your credit card number) stays out of the wrong hands, and cannot be read or intercepted as it travels to our payment processing system.

WHY DO SOME OF YOUR ITEMS SELL OUT SO QUICKLY?

Due to their popularity our collections sell our rather quickly! We love the idea of offering limited quantities of our collections in order to preserve their uniqueness.

We are also a still in our infancy, so can only produce large quantities on a wholesale basis. If you are interested in our wholesale offering please contact us here (insert contact page).

We launch new collections every season, so sign up to our mailing list and follow us on social media so that you don't miss out.

CAN YOU PRODUCE A CUSTOMIZED JOURNAL FOR ME WITH A PRINT OF MY CHOICE?

Hopefully in the near future! For now, we cannot produce bespoke collections under a MOQ of 300 units.

WE WOULD LOVE TO STOCK YOUR JOURNALS, HOW CAN WE GET IN TOUCH?

We always love to hear from potential stockists, and are particularly attracted to boutique, independent shops. Feel free to contact us at info@gazellelondon.co.