If items are listed as 'available for pre-order' on our website, then your order is being made in advance of the physical launch of a particular product or collection. Once your pre-order payment transaction has been completed, the order will be processed according to our usual guidelines. For pre-orders, your purchase will shipped only once the physical product or collection has been released on our website. Date of release can be found on product pages.
Customers will be informed of shipment of their order once the product has been released, and the shipment processed.
Our terms for refunds for pre-orders are the same as for standard orders. To view our refund policy, please head to the checkout page and scroll to the bottom bar.